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IT Field Support Technician I

IT Field Support Technician I

ZipRecruiterSanta Ana, CA, US
4 hours ago
Job type
  • Full-time
Job description

Overview

Job Description

Are you ready to make an impact ? Join TechMD, an Integris company, where integrity meets innovation ! Be part of a team that's redefining IT services by leading with " People First

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24 / 7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Responsibilities

  • Works tickets in order of assignment and plan by the Dispatcher.
  • Effectively preps all hardware according to the company\'s process & standards to ensure minimal downtime to customer.
  • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
  • Communicates effectively with all necessary team members to resolve issues in a timely manner.
  • Works closely with teammates and customers to relay critical information to and from technicians and customers.
  • Follows all Standard Operating Procedures for position, function, and the company.
  • Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
  • Follows development plan as outlined by leadership.
  • Adeptly documents / updates all information for changes in an infrastructure as new changes are identified.
  • Required to participate in on-call rotation per On Call Coverage Expectations for location(s) assigned.

Qualifications

  • Must have 1-3 years' experience in a similar position.
  • Must have Entry Level understanding of business systems and networking.
  • Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
  • Must demonstrate excellent customer service skills.
  • Strong telephone and verbal communication skills are a must.
  • Must thrive in a team environment and demonstrate effective team interaction.
  • Must demonstrate the ability to effectively work independently.
  • Must have strong organizational, priority and time management skills with the ability to multi-task.
  • Must own reliable means of transportation.
  • Must have a valid driver\'s license and be insurable based on a satisfactory motor vehicle report per Driving Policy.

    • Benefits

  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan
  • Paid Time Off (PTO)
  • Birthday PTO
  • Paid Holidays
  • Paid Time Off for Volunteering
  • Short-Term and Long-Term Insurance
  • Life Insurance
  • Supplemental Insurance
  • Employee Assistance Program

    • Join us in shaping the future of IT services while making a positive impact on our clients and communities.

    Integris is an equal opportunity employer, committed to and . All qualified applicants will receive consideration for employment without regard to race, , , , , , , , , familial status, , genetic information, or any other protected class under applicable federal, state, and local laws.

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    It Field Technician • Santa Ana, CA, US