Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Lebanon, TN, US
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R Block • Lebanon, TN, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #40319

    Create a job alert for this search

    Associate Team Leader • Lebanon, TN, US

    Related jobs
    Team Leader

    Team Leader

    Tennessee Staffing • Lebanon, TN, US
    Full-time +1
    Overall Job Summary : The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering ...Show more
    Last updated: 8 days ago • Promoted
    Lead Sales Associate

    Lead Sales Associate

    Stretch Zone • Murfreesboro, TN, US
    Full-time
    Lead Sales Associate Health & Wellness.Join Stretch Zone, the nation's leader in assisted stretching, as a Lead Sales Associatewhere you'll earn competitive base pay plus commissions, lead a motiv...Show more
    Last updated: 30+ days ago • Promoted
    (Murfreesboro) Team Leader

    (Murfreesboro) Team Leader

    Plato's Closet : Nashville, Cool Springs and Murfreesboro TN • Murfreesboro, TN, US
    Full-time +1
    Quick Apply
    Plato's Closet is hiring a Team Leader!.Full and part-time positions available.If you love trendy fashion and enjoy working alongside fun, interesting people, a job Plato’s Closet may be perfect ma...Show more
    Last updated: 30+ days ago
    Team Leader

    Team Leader

    Burger King • Gallatin, TN, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Pizza Hut • Gallatin, TN, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 30+ days ago
    Associate Team Leader

    Associate Team Leader

    H&R Block • Murfreesboro, TN, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Adolphus, KY
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    Store Supervisor - Food Service Team Member

    Store Supervisor - Food Service Team Member

    Taco Bell - Westmoreland, TN • Westmoreland, TN, US
    Full-time +1
    Taco Bell - Westmoreland, TN is looking for a full time or part time Store Supervisor for our location in Westmoreland, TN. As a Store Manager, you will assist the General Manager in managing the op...Show more
    Last updated: 17 days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Scottsville, Kentucky, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Leader In Training

    Leader In Training

    Buckle • Murfreesboro, TN, US
    Full-time
    The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...Show more
    Last updated: 30+ days ago • Promoted
    LEAD SALES ASSOCIATE-FT in LEBANON, TN S04299

    LEAD SALES ASSOCIATE-FT in LEBANON, TN S04299

    Dollar General • Lebanon, TN, US
    Full-time
    Work where you matter at Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Sto...Show more
    Last updated: 30+ days ago • Promoted
    Retail Associate Manager, Verge Mobile, a T-Mobile Authorized Retailer - Lebanon, TN

    Retail Associate Manager, Verge Mobile, a T-Mobile Authorized Retailer - Lebanon, TN

    VergeMobile • Lebanon, TN, US
    Full-time
    As a Retail Associate Manager with Verge Mobile, you will be responsible for delivering exceptional customer experience by assisting the Store Manager with leading, coaching, and developing the tea...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Schlotzsky's • MURFREESBORO, TN, US
    Full-time
    The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant.The Team Leader’s responsibility is to assist in directing the operation of the...Show more
    Last updated: 30+ days ago
    Operations Team Lead - Full Time

    Operations Team Lead - Full Time

    Belk, Inc. & Belk eCommerce LLC • Murfreesboro, TN, US
    Full-time
    The Operations Team Lead is responsible for the execution of all back of house functions in the store; including leading the operational process, unloading trailers, processing new receipts, price ...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Gallatin, TN, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    KY Staffing • Gallatin, TN, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 8 days ago • Promoted
    Store Supervisor - Food Service Team Member

    Store Supervisor - Food Service Team Member

    Taco Bell - South Cumberland • Lebanon, TN, US
    Full-time +1
    Taco Bell - South Cumberland is looking for a full time or part time Store Supervisor for our location in Lebanon, TN.As a Store Manager, you will assist the General Manager in managing the operati...Show more
    Last updated: 26 days ago • Promoted
    Shift Leader – Urgently Hiring

    Shift Leader – Urgently Hiring

    Pizza Hut - Lebanon • Lebanon, TN, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 22 hours ago • Promoted • New!