Bilingual Customer Service Specialist (Spanish) (Floater)

Sherwin-WilliamsFort Myers, Florida, USA

1 day ago

Job type

Full-time

Job description

Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals.

Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.

The individual selected for this role will be expected to work at stores within a 12 mile radius of Store #2791 located at 18990 S. Tamiami Trail Fort Myers FL 33908

Additional Locations Include -

#722014 - 10151 Estero Town Commons Pl #206 Estero FL 33928

#Bonita Beach Rd. Bonita Springs FL 34134

#723935 - 11671 Bonita Beach Rd. SE Bonita Springs FL 34135

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly quarterly and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products as needed to customer specifications
Stock shelves and set up displays
Clean store equipment
Load / unload delivery trucks
Assist in making deliveries as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales

Qualifications

Minimum Requirements :

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must be able to read write comprehend and communicate in English

Must be ableto read write comprehend and communicate in Spanish

Must have a valid unrestricted Drivers License

Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodation

Preferred Qualifications :

Have at least a High School diploma or GED

Have at least one (1) year experience working in a delivery retail or customer service position

Have previous work experience selling paint and paint related products

Have previous work experience operating tinting and mixing equipment

#SHWSalesBL

Required Experience :

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Hourly

Experience : years

Vacancy : 1

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Bilingual Customer Service Spanish • Fort Myers, Florida, USA