Operations Director - Luxury Homeware

Job Description

Loom Talent are delighted to be working exclusively on the recruitment of an Operations Director - Luxury Homeware, for a business based in Inglewood, Los Angeles.

Our client provides luxury products to their customers and provides a "white glove" service where quality and customer care is paramount.

As Operations Director - Luxury Homeware, you will be responsible for implementing key performance indicators and best practices to ensure effective operations across the warehouse and logistics teams.

• Develop and implement operational processes and procedures that ensure the efficient and effective functioning of the business

Implement and monitor KPIs to measure the performance of the business and identify areas for improvement

Develop and implement best practices to optimise operations and reduce costs

Oversee the warehouse team, including receiving, inventory management and order fulfilment

Monitor client satisfaction by analysing data and surveys

Develop and maintain relationships with vendors and suppliers to ensure timely and cost effective cost of goods and services

Hiring and monitoring the duties of Operations Department Heads to ensure their alignment with strategic plans

Facilitate leadership development within the operations team

Lead with an innovative mindset, which enables unique solutions to operational deficiencies, budgeting limitations or employee complaints

Meet weekly with the Executive team to relay the progress of organisational strategies or address concerns about current procedures

Collaborates with other divisions and departments to carry out the organisation's goals and objectives

Maintain knowledge of emerging technologies and trends in operations management

Identify training needs and ensures proper training is developed and provided

To be successful in your application you should meet the following key requirements :

Bachelor's or master's degree in business administration or related field

Excellent interpersonal and communication skills

Minimum of 7-10 years of managerial experience

Proven strategic planning and budgeting experience

High level of competence in ERP systems and Microsoft Office Suite

Demonstrated experience in setting, monitoring and meeting quarterly and annual goals

Experience building and scaling teams and systems

High level problem solving skills

An entrepreneurial spirit

As Operations Director - Luxury Homeware, you will receive a competitive salary and benefits package. As part of a global luxury business the role may have a small amount of travel involved to New York and will support the oversees business in London.