Implementation Specialist

Implementation Specialist

The Implementation Specialist executes the technical onboarding, configuration, and validation of client integrations within Inmar's Healthcare Division. As part of the Healthcare Technical Operations Team, this role ensures clients experience a seamless and consistent onboarding journey, enabling faster time-to-value and improved satisfaction across Healthcare's product portfolio. The Implementation Specialist executes standardized onboarding playbooks, coordinates with Product and Engineering teams, and provides Tier 12 technical support for file-based and API-driven integrations. This role also supports compliance-driven integrations, including those governed by the Drug Supply Chain Security Act (DSCSA), to ensure data integrity and regulatory alignment across client connections.

Why This Role Matters

The Implementation Specialist ensures Healthcare clients experience consistent, timely, and high-quality onboarding across Inmar's product suite. By standardizing technical implementation processes and supporting compliance initiatives like DSCSA, this role directly contributes to improved client satisfaction, data integrity, and operational scalability. The Specialist plays an integral part in Healthcare's commitment to delivering reliable, compliant, and client-centered solutions.

Primary Accountabilities :

Operational (50%)

Lead client onboarding activities for assigned Healthcare integrations, ensuring alignment with product and technical requirements.

Execute onboarding playbooks and checklists to standardize setup, testing, and go-live processes.

Coordinate integration timelines, communicate progress to stakeholders, and maintain accurate documentation throughout implementation.

Provide Tier 12 support for integration issues, escalating complex cases to Engineering or Product as needed.

Ensure onboarding deliverables meet defined quality, timeliness, and client satisfaction metrics.

Technical (35%)

Configure and validate partner-specific file workflows (e.g., AS2, SFTP) under established technical standards.

Assist in monitoring integration health, identifying data transfer failures, and validating file or API transactions.

Support DSCSA-related technical operations by validating EPCIS files, monitoring serialized data flows, and escalating discrepancies for resolution.

Maintain logs of onboarding activities, client configurations, and recurring technical issues to inform process improvements.

Strategic and Analytical (15%)

Collaborate with Product, Engineering, and Client Excellence to identify and document recurring integration challenges.

Recommend enhancements to onboarding playbooks, integration templates, and data validation workflows.

Contribute to reports and dashboards that track implementation progress and data quality.

Participate in process improvement initiatives to streamline client onboarding and improve scalability.

Required Qualifications :

Bachelor's degree in Information Systems, Computer Science, or related field; or equivalent combination of education and experience.

13 years of experience in client onboarding, technical support, or data integration roles.

Familiarity with file transfer protocols such as AS2 and SFTP, and understanding of basic API concepts.

Strong communication and organizational skills with the ability to manage multiple onboarding projects simultaneously.

Experience using ticketing or project tracking tools (e.g., Jira, ServiceNow, or similar).

Ability to follow standard operating procedures and escalate issues appropriately.

Comfortable working in a compliance-driven environment with tight deadlines and multiple stakeholders.

Preferred Qualifications :

Experience supporting DSCSA or other compliance-related data exchange environments.

Exposure to data validation or quality assurance processes.

Understanding of ETL or data integration workflows.

Familiarity with cloud-based tools and monitoring platforms (AWS, Azure, or equivalent).

Individual Competencies :

Integrity : Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.

Teamwork : Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.

Adaptable : Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

Problem Solving : Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

Communication : Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

Collaboration : Works collaboratively with others to achieve group goals and objectives.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice. While performing the duties of this job, the associate is :

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

Regularly required to talk or hear and read instructions on a computer monitor and / or printed on paper.

Occasionally required to stand, kneel or stoop, and lift and / or move up to 25 pounds.

Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Frequently required to remain in a stationary position.

As an Inmar Associate, you :

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to :

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Health Spending Accounts (HSA / FSA)

We also offer :

Flexible time off and 11 paid holidays

Family-building benefits, including Maternity, Adoption, and Parental Leave

Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

Wellness and Mental Health counseling services

Concierge and work / life support resources

Adoption Assistance Reimbursement

Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability / vets. Recruitment Fraud Notice : Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during