Healthcare Care Advocate (November Start Date) - 243843Medix • Dallas, TX, US
Healthcare Care Advocate (November Start Date) - 243843
Medix • Dallas, TX, US
2 days ago
Job type
- Full-time
- Permanent
Job descriptionA schedule will be assigned randomly after the third week of training - candidates must be open to receiving any 8-hour shift between 8 : 00 AM and 8 : 00 PM for their assigned schedule. Alaska Shift : Employees will work one remote "Alaska shift" from 1 : 00 PM to 11 : 00 PM once a month, for which they will receive 30 days' notice. Pay Range : $21.00 - $25.00 per hour. Overtime : As an hourly position, this role is eligible for overtime. Bonus Opportunity : Employees are also eligible to earn an additional $500 to $1,000 per month based on performance, starting 90 days after hiring. Performance indicators include case-to-consult ratios, scheduling speed, audit success, and overall quality. Primary Point of Contact : Manage full care coordination, maintaining regular and supportive communication with members. Member Education & Support : Educate members on surgical services, assist with provider selection, and schedule all procedures and follow-up appointments. Caseload Management : Oversee a dynamic caseload, building to an average of 90 members at various stages of their care journey. Provider Communication : Request medical records, confirm insurance, and verify appointment details with provider offices on behalf of members. Travel Coordination : Assist with coordinating all necessary travel accommodations, including hotels, flights, and car rentals. Data Management : Log all member interactions and information accurately into the company's CRM system. Education : An Associate's or Bachelor's degree is required. Experience : Previous experience in a healthcare capacity is highly preferred. We are also open to recent graduates with a healthcare-related degree who are eager to make an immediate impact within healthcare. Communication : Must be comfortable and professional on the phones, as this position requires extensive communication with both patients and provider offices. Strong verbal and written grammar skills are essential. Resilience : Must be able to react well in stressful situations and thrive in a fast-paced environment. Multitasking : Proven ability to juggle multiple member cases simultaneously while maintaining a high standard of care and organization. Medical Insurance Dental Insurance Vision Insurance Short-Term & Long-Term Disability Life Insurance 401(k) with Company Match Paid Time Off (PTO) Paid Parental Leave Wellness Benefits
We are seeking a proactive and compassionate Care Advocates to join our team in downtown Dallas for a start date of November 24th . In this vital role, you will be responsible for the full care coordination for our members, serving as their primary point of contact through their healthcare journey ( via telephone
Start Date : November 24th, 2025
Employment Type : Permanent, Full-Time, Hourly
Location : This role is fully onsite in downtown Dallas.
- Hybrid Opportunity : Employees can apply for hybrid consideration (up to two days at home) after nine months of employment , provided they consistently meet performance metrics for three consecutive months.
Schedule : Monday-Friday.
Compensation & Bonus Pay Opportunity :
Role Overview : The ideal candidate for this position is someone who is compassionate, well-organized , and passionate about helping people through challenging healthcare situations. You'll be a key part of supporting members through a critical part of their healthcare journey, making sure everything goes smoothly from beginning to end.
Key Responsibilities :
Qualifications and Skills :
Benefits Include :
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Care Advocate • Dallas, TX, US
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