Regional Operations Manager, Distribution

Overview

Compensation : $110,000.00 – $120,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location and alignment with market need. You may be eligible to participate in a company incentive or bonus program.

Benefits : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary :

The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region. The Manager of Operations will be responsible for building strong client partnerships and driving operational excellence to ensure those sites within the region are meeting or exceeding client expectations. The person hired for this position must have a positive, can-do attitude and a passion for helping others be successful. Successful candidates will bring a customer-focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location.

Essential Functions

• Serve as functional expert in a defined region for critical and non-critical infrastructure equipment, systems and personnel within manufacturing and distribution centers.
• Grow the business by offering more services to current clients as well as developing new clients.
• Ability to collaborate with cross functional teams and be a lifelong learner.
• Possess deep knowledge of the operations at each site (contract, scope of work, building type, client nuances, local market conditions).
• Be responsible for the delivery and execution of all contracted janitorial services within the region.
• Build long-term sustainable partnerships with clients at their locations.
• Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with clients.
• Effectively address all client-related communications in real time with a sense of urgency (emails, phone calls, requests).
• Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider.
• Review financial performance regularly to forecast spend and course correct as necessary.
• Ensure cost control levers and metrics are in place to proactively monitor overall spend to budget.
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner.
• Negotiate modifications to compensation or staffing plans based on site-specific needs, market conditions and client-driven initiatives.
• Prepare and develop financial and operational reports on a weekly, monthly, quarterly and annual cadence.
• Work closely with project managers to enhance and develop their operational knowledge and management capabilities.
• Make sure all onsite employees have clear job assignments, roles and responsibilities.
• Develop site-specific performance standards and ensure portfolio-wide standards are being met.
• Proactively create consistent and effective operational processes and see them through to implementation.
• Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues.
• Drive and promote a strong safety culture; reinforce ABM and client safety programs.
• Ensure each site is conducting formal quality checks and inspections according to plan.
• Continuously monitor the overall performance of each site and make changes to drive operational excellence.
• Up-sell additional services and tag jobs above and beyond contractual agreements.
• Partner with local and national 3

rd

party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products).

Minimum Requirements

ALL EMPLOYEES ARE HIRED ON A 90 DAY PROBATION PERIOD.

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