Salary: $50,000 - $70,000 Based on Experience
RCL Mechanical
RCL Mechanical is a growing, well-established plumbing and HVAC company serving residential and commercial customers throughout the region. We are known for our professionalism, operational discipline, and commitment to delivering exceptional customer experiences. We are seeking a highly experienced Plumbing & HVAC Dispatcher who can operate independently and execute at a high level in a fast-paced environment.
Position Summary
This is a critical operations role for an experienced dispatcher who is confident, proactive, and self-sufficient. The Dispatcher is responsible for managing technician schedules, supporting field operations, and ensuring smooth daily execution with minimal oversight. This role requires strong judgment, accountability, and the ability to stay composed while managing multiple priorities.
Key Responsibilities
- Efficiently dispatch and schedule plumbing and HVAC technicians throughout the day
- Proactively manage the board, anticipate issues, and adjust schedules in real time
- Communicate clearly and professionally with field technicians regarding job details, priorities, and changes
- Serve as a primary point of contact for customers regarding scheduling and service updates
- Ensure work orders, job notes, and time entries are accurate, complete, and timely
- Coordinate emergency and after-hours calls in accordance with company procedures
- Support daily operations through reporting, follow-ups, and workflow coordination
- Maintain a high level of professionalism, organization, and accountability at all times
Qualifications & Experience
- 5+ years of dispatch experience in plumbing, HVAC, or a similar service-based trade
- Proven ability to work independently and manage responsibilities without constant direction
- Strong understanding of technician routing, scheduling efficiency, and field operations
- Ability to execute at a high level in a fast-paced, high-volume environment
- Excellent communication skills calm, clear, and solutions-oriented
- Strong attention to detail and organizational skills
- Proficiency with dispatching software, scheduling platforms, and standard office technology
- Reliable, punctual, and comfortable working a structured, in-office schedule
Compensation & Schedule
- Salaried position
- Pay range: $55,000 $70,000 annually, based on experience and qualifications
- Office hours: 7:30 AM 4:30 PM
- In-office role (not remote)
Equal Opportunity & Compliance Statement
RCL Mechanical, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under Massachusetts or federal law. Reasonable accommodations are available for qualified individuals with disabilities.