Customer Service Specialist

Job Opportunity At Direct Interactions

Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes. At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.

Requirements

- Ohio residence preferred

- Must be a self-starter

- Must demonstrate a passion for providing outstanding service

- Must maintain composure across a variety of customer and peer interactions

- Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)

- Routinely demonstrates strong listening skills and attentiveness to the needs of those you assist

- Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch

- Ability to remain calm under pressure in a fast-paced contact center environment

- Ability to remain calm while taking multiple consecutive calls

- Ability to show empathy for those that may be frustrated or anxious

- Ability to pay attention to detail and multitask while navigating multiple programs and handling diverse information

- Ability to use a computer quickly and accurately

- Must possess the ability to remain poised in high stress situations

- Must be willing to conquer goals and challenges

- Must type at least 30 WPM

- Ability to be flexible and handle changes efficiently

- Must be proficient in Excel, Word and Outlook Office products

Additional Requirements

- Must pass a criminal background check paid for by us (Direct Interactions)

- Legally able to work in the United States

- Must be a current resident living in the United States

- Must have a high school diploma or equivalent

Job Details (What You Will Be Doing)

Process, navigate and research unemployment insurance claims

Answer incoming calls via computer software and assist customers with complex issues regrading their specific situation

Research information in databases to resolve complex customer issues

Maintain composure in escalated situations

Operate accurately and efficiently in