Customer Service Project Coordinator - Monday to Friday, 8am to 5pm

Since 1993, LockNet has been a family-owned and operated business enthusiastic about keeping people safe and secure by simplifying and supplying door and lock solutions. Ranked as one of Kentucky's Best Places to Work for the past 4 years, we appreciate our people and put intentional focus on keeping a great culture as we continue to grow. Learn more about our business at .

As a Project Coordinator in our dynamic Service Department, you would impact the company by managing customer accounts that have a project focus including quoting, reporting, monitoring, ordering, and scheduling the install of parts, and resolving technical and billing issues..

Responsibilities

• Providing detailed instructions to technicians to survey customer locations.
• Organizing survey information into data sets to provide quotes to customers.
• Quoting detailed and specific hardware and installations to the end customer when applicable.
• Researching hardware needs for customers and customer orders.
• Inputting and processing customer orders for products and installation via phone and email.
• Analyzing customer inquiries to determine appropriate scheduling for production and shipping.
• Resolving production scheduling, shipping, or invoicing problems.
• Organizing orders to enable projects to be completed in an efficient and timely manner by technicians at the customer locations.
• Reviewing and editing orders received for pricing, shipping dates, anticipated delays, and any additional information requested by the customer.
• Following up on orders to ensure delivery by specified dates.
• Following up with technicians to ensure that all installed material is correct and documented through detailed pictures.
• Strategically and tactically working with onsite technicians to ensure most appropriate solutions given customer needs, applicable regulations and scope of work.
• Successfully designing, managing, and completing projects to customer and company dictated cost and time constraints.
• Receiving, understanding, and addressing customer concerns, consulting with production, shipping, warehouse departments or freight carriers to expedite or trace missing or delayed shipments.
• Compiling statistics and preparing various reports for management.
• Resolving technical matters internally and externally via phone or email.
• Performing other duties as assigned.

Minimum Qualifications

What Sets LockNet Apart as an Employer?