Forecasting Analyst

A company is looking for a Forecasting Analyst II to develop forecasts and analyze data for contact center resource management.

Key Responsibilities

Develops and manages forecasts for volume and resource capacity requirements

Coordinates forecasting activities with contact center team members and reviews reports for staffing efficiency

Analyzes data to provide recommendations for process improvements and ensures compliance with guidelines

Required Qualifications

Bachelor's degree required

2 - 4 years of related experience preferred

Equivalent experience may be considered

Ability to prioritize and manage time effectively

Experience with data analysis and predictive analytics