Navy SUA FST Manager

System Upgrade Agreement Field Service Technician Manager

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.

The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems, and services. The USFGMD achieves this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in total customer satisfaction and growth of our business. The Federal Systems Technology Department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government.

Job Description

The Navy ELMR system is the largest and most complex ASTRO system globally. The Navy SUA (System Upgrade Agreement) FST (Field Service Technician) Manager will work closely with the SUA PM and other SUA FSTs to develop migration plans for upcoming Navy ELMR SUA deployments. Navy ELMR SUAs present unique challenges due to extensive customizations across the enterprise, necessitating customized testing in a lab environment. The Navy SUA FST Manager will collaborate with Upgrade Operations and third-party vendors to develop and execute strategies and test plans, ensuring flawless production deployment performance. The Navy SUA FST Manager will also drive the creation of processes, tests, and documentation for use in the production environment.

Key Responsibilities of the Navy SUA FST Manager :

• Team Leadership and Development : Recruit, manage, and provide technical training to the Navy SUA FST Team, ensuring they meet the technical and deliverable standards outlined in the government contract's Performance Work Statement (PWS) for sustainment and upgrades.
• Project Leadership for Navy SUA Upgrades : Lead the technical field team in planning and executing ASTRO system upgrades, ensuring successful completion. This role requires an experienced manager due to the unique nature of the US Navy ELMR system.
• Technical Resource Oversight : Direct the team's work on critical Navy ELMR communications systems, ensuring all system upgrades, expansions, and improvements comply with contract requirements and MSI technical standards. Monitor projects to ensure they are completed on schedule and within budget.
• Cybersecurity and Compliance Enforcement : Ensure strict adherence to all Department of Defense (DoD) and Department of the Navy (DON) security mandates, including STIGs (Security Technical Implementation Guides), to protect sensitive government information.
• Service Delivery Management : Manage the delivery of IT services in accordance with Service Level Agreements (SLAs), ensuring reliable, on-schedule, and on-budget ELMR system upgrades.

Responsibilities : Maintain extensive verbal and written communication with stakeholders, Project Managers, technicians, and engineers throughout the project lifecycle. Provide technical support to the SUA Project Manager, including presenting plans and answering customer questions. Identify potential issues that could affect quali