Director Retirement Services Ops

Job Description

Job Description

Description :

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Director of Retirement Services Ops provides both strategic and day-to-day leadership to Paylocity’s Retirement Services teams, aligning departmental vision and structure with broader company and operational goals. This role is accountable for translating Paylocity’s objectives into actionable strategies within the Retirement Services function, ensuring effective management controls, processes, and team direction.

The Director is responsible for developing and executing strategies that drive sustainable revenue growth and maximize client retention. This role leverages data-driven insights and cross-functional collaboration to identify opportunities for expanding market share, optimizing operational efficiency, and enhancing the customer experience. The Director leads efforts to align teams around key performance metrics, proactively addresses controllable losses, and implements best practices to reduce churn. By fostering a culture of accountability and continuous improvement, the Director ensures that operational initiatives support both top-line growth and long-term client loyalty.

The Director will oversee teams responsible for plan implementation, operations, Sponsor / Participant support, driving continuous improvement and client satisfaction.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for managing, developing, planning, and guiding strategic initiatives of all retirement operations, including implementation, compliance, and plan administration
• Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
• Responsible for personnel staffing, morale, measurement, and employee development
• Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
• Make recommendations and contribute to the design and implementation of new product functionality and additional service offerings.
• Drive an atmosphere of accountability that delegates work items, partners with other areas of the business and liaisons with action owners to ensure successful and timely completion of projects
• The Director may handle service delivery escalations that require senior management intervention to remedy any service failures.
• Ensure all internal audit and compliance requirements are met. Oversee leaders that serve as point people for internal audit and compliance requests.
• Responsible for effective communication between all internal and external partners.
• Responsible for development of KPIs and reporting over the KPIs to senior management.
• Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.

Education and Experience

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $175,000 - $200,000 / yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com / careers.

Requirements :