Junior Customer Support Specialist

A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.

Key Responsibilities

Respond to customer inquiries via email, live chat, and phone

Advise customers on software usage and assist during their trial period

Track customer interactions and contribute to the Support Knowledge-base

Required Qualifications

1-2 years of experience in customer support, preferably in SaaS

Experience with Salesforce is a plus

Availability to work 8am-5pm UTC+8

Self-motivated approach to learning and development

Experience in building relationships with remote customers is an advantage