SAP Service Delivery Manager-Electric Utility

Electric Utility experience MUTS Have

• Manage all aspects of IT service delivery to meet SLAs and business objectives.
• Act as the main point of contact for customer and stakeholders on service matters.
• Oversee incidents problems system maintenance DR / BCP activities and change management processes.
• Monitor KPIs and service metrics providing regular performance reports.
• Drive continuous improvement and service optimization initiatives.
• Lead mentor and manage HCLTech service delivery teams.
• Coordinate cross-functional teams for smooth service and project delivery.
• Ensure compliance with security regulatory and contractual obligations.
• Manage risks related to service delivery and implement mitigat

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full Time

Experience : years

Vacancy : 1