Claims Customer Service Associate I

This position will assist the overall claim process by setting up claims, selecting relevant coverage, monitoring losses, answering claims calls and processing necessary documentation.

Responsibilities :

As a member of the claims organization at UFG, and as defined by claims best practices, core duties include :

• Review new claim assignments to determine the nature and severity of the claim and intended action required.
• Manage and execute all claim functions such as maintaining proper claims documentation within claims management system, reserving, claim payments, expense factors, and file notes.
• Make prompt, meaningful contact with insureds, claimants and agents.
• Maintain proper communication channels with internal and external customers as defined by claims best practices.
• Review and interpret policy to determine coverage.
• Work with underwriting to determine appropriate coverages.
• Participate in continuing educational programs to develop and maintain knowledge of products, procedures, and industry trends.
• Provide exceptional customer service to both internal and external customers.

As a Customer Service Associate, you will :

Qualifications : Education :

Experience :

Knowledge, skills & abilities :

Working Conditions :

Must have a quiet office room to work in throughout the day.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.