Guest Room Inspector

Job Description

Job Description

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE THIS JOB DESCRIPTION AS DEEMED NECESSARY.

Job Title : Guest Room Inspector

Department : Hotel Operations

Reports To : Housekeeping Supervisor3

FLSA Status : Non-Exempt

Prepared By : Human Resource Department

Revised Date : May 14, 2013

Approved By : Hospitability Director

Approved Date : May 14, 2013

Position open until filled.

JOB SUMMARY

The Guest Room Inspector ensures that guest rooms, meeting rooms, public areas, spa area, fitness suite, pool area, and retail areas are clean, orderly and well maintained. Trains Guest Room Attendants. Also responsible for maintaining inventories of the mini bars, cleaning supplies and all housekeeping products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for conducting frequent inspections of guestrooms and hallways in order to maintain a high standard of cleanliness.
• Teaches guidelines in cleaning all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture and walls.
• Responsible to insuring compliance with all applicable OSHA rules and other workplace policies and procedures.
• Maintains up to date knowledge on industry standards in chemical controls, cleaning equipment, and OSHA safety rules.
• Establishes, maintains, stock, and monitors inventory system for cleaning supplies, amenities, product, linen and linen rooms on each floor.
• Communicates with Maintenance on all repairs, minor or large.
• Oversees stocking of housekeeping carts and instructs staff on how to operate all machinery in laundry areas.
• Inspects all guest rooms prior to guest arrivals. Provides detailed monthly room inspections and evaluates physical condition of hotel with the Housekeeping Supervisor.
• Ensures proper setup and breakdown of meeting rooms.
• Constantly seek ways to improve quality.
• Seeks out ways to enhance the quality of service rendered in meeting guest needs and guest relations.
• Meets or exceeds customer expectations, ensuring staff delivers a high level of performance that will translate into high guest satisfaction.
• Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Blue Lake Casino & Hotel services, features, attractions, promotions and special events.
• Position will be required to work a varied schedule that may include evenings, nights, holidays and weekends.
• Other duties may be assigned.

Promotes the following within the department and among all Team Members :

Blue Lake Casino & Hotel requires Team Members, on a continual basis…

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

High School Diploma or GED equivalent. Minimum two years experience in hotel industry. Must have working knowledge of OSHA rules and regulations on chemical use. Knowledge of inventories and ability to train employees to perform effectively.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies :

CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING

While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.