BDC Customer Care Specialist

Job Description

Job Description

Serpentini Auto Group   is looking for a Full time BDC Customer Care Specialist to join our team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. This position responds to customer information requests, answer incoming sales calls ALL in an effort to set an appointment for an in store visit OR to secure a vehicle before their visit! -  One evening AND every other weekend required

$38,000-$72,000 per year!

You will be utilizing, calls, texts, emails  - So grammar and a comfort level with being on the phone is important

ZERO Experience is ok  - Great opportunity for a student or someone looking to supplement their full time income.

Opportunity for advancement into other departments as our company INSISTS on home grown talent!

Benefits

• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts

Responsibilities

Interact with customers to identify their individual needs and opportunities for new / used cars sales presentation

Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

Complete phone calls as assigned by the BDC Manager

Act as a member of the BDC team, which includes cross-training for internet lead and incoming / outgoing telephone sales prospecting roles

Stay informed about new products, features, accessories, etc., and their benefits to customers

Attend product and sales training as requested by BDC

Attend sales meetings

Maintain a professional appearance

Qualifications

Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy

Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.