Senior Manager, Maintenance Warranty

Job Summary

The position is responsible for directing a team through the initiation, development administration and control of all maintenance related repair warranty claims (including Fleet, Material Handling Equipment) across different Sysco maintenance facilities, locations and relevant third-party suppliers. The role also includes directing investigations into potential warranty claims to seek possible credits from the manufacturer. The role also includes exploring strategic areas such as extended warranties, equipment reliability, predictive maintenance, etc. Also manages strategic relationships with external suppliers and internal stakeholders to implement short-term goals and long-term business strategies. The role includes being responsible for managing equipment / parts and service recalls, campaigns and bulletins, development of opportunities for new equipment in servicing PDIs (Pre-Delivery Inspections), downtime reimbursement areas, etc.

Duties and Responsibilities

• Lead and supervise filing of eligible warranty claims through work orders raised across maintenance facilities, follow-up with vendors and process received vendor credits + Lead the development of policies and procedures necessary for corporate governance to assure optimal application of the warranty program across the entire company + Work with Directors of Fleet and Facility Maintenance on maintenance protocols, periodic inspections not currently directed by manufacturer, TSB (Technical Service Bulletins) adherence, work order trends specific to frequency of specific repairs not covered by OEM warranties, etc + Setup mechanisms for regular monitoring of open warranty claims, follow-up / co-ordinate with vendors + Develop and maintain management reports, performance metrics for warranty reimbursements + Direct the analytics associated with labor, downtime, overheads, productivity, etc. metrics pertaining to warranty + Direct periodic, field training across maintenance facilities and coach team members on processes, policies, etc. + Act as interface between Sysco and vendors / suppliers for warranty claims and lead analysis on contested warranty claims

Education Required

Education Preferred

Experience Required

Experience Preferred

Licenses / Certifications Preferred

Skills and Abilities

Language Requirements

Physical Demands

Travel Requirements

Work Environment

This is a work-from-home position with limited travel. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and / or humid conditions; and moving mechanical parts. The associate may occasionally be required to travel to other Operating Companies or the corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate may be occasionally exposed to high and precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.