Group Experience & Sales Coordinator

Position : Group Experience & Sales Coordinator

Introduction : Join our high-performing team at Wild Rice Retreat, a Condé Nast Traveler Readers' Choice Award winner (#14 Destination Spa Resort in 2024 and #3 Midwest Resort in 2023). This is an exceptional opportunity to help bring world class wellness experiences to the Midwest.

Purpose : To ensure group and guided retreat goals are met through meticulous execution and attention to detail. To create exceptional experiences for retreat leaders and their participants by serving as the vital link between our sales team and operational implementation.

Tasks & Responsibilities :

Group Sales Contract Execution

• Coordinate all contract details post-signature to ensure flawless delivery of promised services
• Process contract amendments and adjustments as needs evolve
• Conduct regularly scheduled client check-ins to ensure all needs are addressed
• Document and communicate finalized arrangements to all property departments
• Lead regular event planning & coordination meeting with on-site team
• Conduct thorough post-retreat follow-up
• Ensure all deadlines and timelines are consistently met including deposit payments and room block cutoff dates
• Support Operations team in reconciling final guest room bills and collection on Group / Event Master folios

Operational Excellence

Guest Experience

Marketing Support

Education and Experience :

Required Knowledge, Skills and Abilities :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is :

You may be assigned other duties as needed and your duties may change from time to time, based on the needs of Charlestowne Hotels and your skills, as determined by Charlestowne Hotels.