Front Desk Agent

Job Description

Job Description

FRONT DESK AGENT / GUEST SERVICES REPRESENTATIVE

Position Summary

The Front Desk Agent serves as a vital ambassador for Villa Roma Resort, performing essential guest service duties in a dynamic hospitality environment. This position combines clerical responsibilities with customer service excellence, requiring both organizational capabilities and interpersonal skills to maintain the highest standards of guest satisfaction. The role demands up-to-date knowledge of resort resources, facilities, and rate information to provide prompt and accurate service to our guests.

Hourly, Non-Exempt

Reports to; FOM

Essential Functions and Responsibilities

Guest Services Operations

• Process guest arrivals and departures according to established protocols
• Coordinate luggage assistance services for arriving and departing guests
• Maintain accurate guest records and reservation details
• Schedule additional activities and amenities for guests
• Provide knowledgeable responses about resort facilities and services
• Support guest needs throughout their stay

Financial Management

Communications and Administrative Support

Facility Maintenance

Required Qualifications

Preferred Qualifications

Physical Requirements

Working Conditions

Schedule Options

Key Competencies

The Front Desk Agent must maintain consistent standards of professionalism while ensuring exceptional guest experiences. This position requires someone who can work efficiently, maintain composure during high-volume periods, and adapt to changing guest needs while following all service protocols and resort standards.