Identity Restoration Specialist Hybrid • -Scottsdale, Arizona, 85256

Restoration Specialist II

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Allstate Identity Protection, formerly known as InfoArmor, is a wholly owned subsidiary and belongs to the Family of Companies of the Allstate Corporation. Our comprehensive tools proactively monitor identity threats, alert our subscribers at the first sign of fraud, and fully restore their identity if a breach occurs, offering unmatched protection across privacy, finances, and cyber risks.

Our Privacy Advocates Org, comprising of Customer Care, Op Ex and Restoration Specialists, is the backbone to protecting our 3M and growing subscriber base, and as a Restoration Specialist you will play a vital role in helping individuals reclaim their peace of mind via our full-service remediation services.

As a Restoration Specialist, you will play a vital role in helping individuals reclaim their peace of mind, all while working in a supportive, growth-oriented environment.

The new RS batch will start on Monday, October 27th, 2025. Onsite interviews until Oct 15. Five (5) weeks of onsite training between 7 am and 3.30 pm.

We are located at 7350 N Dobson Rd #101, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort.

Onsite and hybrid work : Onsite is 5 days per week until you qualify for hybrid work and after completing the CIPA or FCRA certifications. This could be after 3-4 months.

Our Restoration operating hours are 6 am to 5 pm Monday through Friday. Agents will work 8-hour shift / 5 days per week.

Compensation : Full time with benefits

Hourly nonexempt starting base pay : $25.20 (not negotiable, please ignore the compensation range shown below). Eligible for overtime and double time pay.

Discretionary quarterly bonuses; awarded to the top 20% in Privacy Advocates Org.

$80 / month connectivity stipend, up to 20 days per year PTO, 9 national holidays, medical / dental / vision with HRA / FSAs, and other benefits. Please visit our benefits site allstategoodlife.com for further details.

Company sponsored, and paid Restoration Certification (CIPA, FCRA) will need to be pursued after the hire date if not already certified.

Primary duties :

• Take inbound calls (routed by our customer care agents) and occasionally make outgoing calls to assist subscribers with resolution of identity theft cases through various means of communication, including phone calls, email, and printed documentation.
• Work with creditors, lenders, and credit bureaus to resolve fraudulent activity.
• Function as an expert in identity theft protection and resolution.
• Demonstrate a high degree of empathy, compassion, and professionalism.
• De-escalate difficult subscriber situations.
• Collaborate with team members, seniors, and leadership.
• Utilize strong professional written and verbal communication skills.
• Champion change and innovation with positivity and a focus on solutions.

Secondary duties :

Preferred education, skills, and experiences :

Required education, skills, and experiences :

At Allstate Identity Protection, you will not just be starting a job, you will be joining a mission-driven team that is redefining what it means to protect people in the digital age. With competitive pay, generous benefits, hybrid flexibility, and a culture that values empathy, innovation, and personal development, this is your opportunity to make a real impact, every single day.

Skills : Customer Advocacy, Documentation, Empathy, Identity Theft Investigations, Problem Resolution

Compensation offered for this role is $18.65 - 29.54 per hour and is based on experience and qualifications.

Joining our team isn't just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria : The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment : Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location.

Physical Demands : We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and / or verbal communication.

Additional Information : AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.