Collections Specialist - Onsite

This class date is slated for December 1st, 2025, and is on-site at our Amherst, NY office! (This position will not offer remote work)

About defi SOLUTIONS :

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

Learn more at defisolutions.com and follow us on LinkedIn.

What's in it for you?

• Stable Pay : Hourly rate with no sales quotas. ($20 / hr + extra for late shifts and Saturdays.)
• Paid Training : Get set up for success from day one
• Generous PTO and Paid Holidays
• Education Support : Tuition reimbursement available
• Day-One Benefits : Health, dental, and vision coverage start immediately
• Career Growth : Strong focus on internal promotions

About the Role : As a Collections Specialist, you'll support our automotive finance clients in a fast-paced, high-volume contact center. You'll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We're looking for proactive team players who live our values : Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Duties and Responsibilities :

Metrics for Success :

Required Qualifications : (Applicants without these qualifications will not be considered)

Affirmative Action / EEO statement : defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Hours of operation are Monday - Friday, 8 : 00 AM Eastern - 9 : 00 PM Eastern & Saturday, 9 : 00 AM Eastern - 5 : 00 PM. Hours required are within these days and times.

Applicants are required to work a 40-hour work week.