Client Service Supervisor - 2nd Shift (Monday Friday 2 : 00pm 10 : 30pm)

Client Service Supervisor - 2nd Shift (Monday Friday 2 : 00pm 10 : 30pm)

Job Category : Client Services

Requisition Number : CLIEN006959

Location : Dallas, TX 75241, USA

Description

Essential Job Functions

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

Other Skills & Abilities

Physical Requirements

Education & Experience

Certifications and Licenses

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION :

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer :

Come join the leader in logistics and take your career in the right direction.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.