Customer Service Representative

Customer Service Representative

At AriensCo, we build more than exceptional products we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We're corporate, without being "corporate." Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you'll always have the freedom to create and contribute. Our company vision is "Passionate People, Astounded Customers." Quite simply : it revolves around people Speaking of people, you're not just employee #1,762 to us. You're family and your role is invaluable. Without exceptional people, we can't continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

We are looking for a Customer Service Representative located at our Brillion, WI location. This role is an exciting opportunity to be the first point of contact between AriensCo and our valued customers! In this position, you'll play a key part in delivering exceptional products and services, helping customers find the best solutions to meet their needs. Your support will make a real impact and help us continue building strong, lasting relationships.

The Day To Day...

• Order processing for customers as it relates to the parts business : US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers
• Responsible for external and internal order processing, RMA's, product registration support, and dealer locator support
• Responsible for successful communication in support of the customer with the internal teams of technical assistance center, distribution center staff and sourcing
• Apply field promotions ensuring pricing and terms are executed correctly
• Communicate process and system issues related to order processing to leadership
• Credit card order processing
• Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures
• Actively attend and participate in required trainings
• Stay current with system and product information, changes and updates
• Responsible to identify and implement process improvements for work flows
• Assist with customers' general questions and warranty support

The Qualifications...

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success. Our employees' quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include :

EEO Statement

The concept of diversity is important to us at AriensCo. That's why we've created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.