Digital Strategy Partner

Company : Highmark Health

Job Description : JOB SUMMARY

As a Digital Strategy Partner, you'll work on shaping and executing the organization's digital vision in solving key customer and business problems. The incumbent will work closely with our omni-channel Product Managers in establishing how digital experiences align with business goals / objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of our digital capabilities. This will include establishing the metrics of success that will show us how our digital capabilities meet those objectives. This team member will consider market trends, tech trends, customer behavior data, performance data, customer journey analytics, amongst other data sources to recommend ways that digital channels can contribute to achieving our goals. Key activities include but are not limited to : defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams (i.e., Product Managers, Designers, Strategists) to develop product roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through our digital products, and working with and managing our vendor partners and other stakeholders who support our digital experiences. This role is designed for a big picture thinker and team player - someone who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment!

ESSENTIAL RESPONSIBILITIES

Lead or support key strategic initiatives across Enterprise. Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Will participate on a portfolio of projects.

Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise.

Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative.

Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.

Help develop standard analytics and processes to use in leading various strategic initiatives.

Play a role in shaping the culture and skill set of the organization.

Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business, or related field, or relevant experience and / or education as determined by the company in lieu of bachelor's degree.

Preferred

Master's Degree in Business, or related field.

EXPERIENCE

Required

5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education

2 years of consulting experience (external or internal) or equivalent combination of experience and education

Preferred

6 years of experience in payer, hospital system, or care delivery industry

Experience influencing change in complex organizational systems

SKILLS

Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises

Strong quantitative and analytical skills

Demonstrated influencing, and teamwork skills

Basic project management skills

Focus on impacts to the customer of decisions rendered

Proactive in driving change and continuous improvement

Strong emotional intelligence, with servant leadership mindset

Commitment to development of others and self

Language (Other than English) :

None

Travel Requirement :

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products / services (sales employees)

Never

Physical work site required

Yes

Lifting : up to 10 pounds

Constantly

Lifting : 10 to 25 pounds

Occasionally

Lifting : 25 to 50 pounds

Never

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum : $92,300.00

Pay Range Maximum : $172,500.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID : J264922