Dispatcher / Office Administrator

Job Description

Boulo Solutions is partnering with a well-established heating and air conditioning company based in Alabaster, Alabama, dedicated to delivering top-quality service and comfort to our residential and commercial customers. The team is growing, and we’re looking for a dependable, customer-focused Dispatcher / Company Administrator to join the office team.

Job Title : Dispatcher / Company Administrator

Location : Alabaster, Alabama

Schedule : Monday – Friday, 7 : 00 AM – 5 : 00 PM

Salary Range : $50-60k based on experience

Position Overview :

The Dispatcher / Company Administrator will be responsible for managing daily customer communications, coordinating service schedules, and supporting overall office operations. This position works closely with an experienced dispatcher (10+ years) who will provide hands-on training and mentorship. This is a full-time, in-office role in a fast-paced environment.

Key Responsibilities :

• Answer and manage a high volume of inbound calls with professionalism and courtesy
• Communicate with customers to understand their service needs and schedule appointments
• Dispatch technicians and trucks efficiently based on service area, workload, and priority
• Learn and utilize ServiceTitan software (training provided)
• Process customer payments and maintain accurate records
• Support office operations, paperwork, and communication with field staff
• Provide excellent customer service and represent the company with integrity and respect

Qualifications :

Compensation & Benefits :