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Operations Manager
Operations ManagerSERVPRO of Bethesda • Lanham, MD, US
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Operations Manager

Operations Manager

SERVPRO of Bethesda • Lanham, MD, US
16 hours ago
Job type
  • Full-time
Job description

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Operations Manager

Full Time

  • Lanham SERVPRO of Bethesda / Potomac & Washington

Do you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new operations manager. As a new operations manager at SERVPRO of Bethesda / Potomac & Washington, DC, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The operations manager leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!"

Primary Responsibilities

  • Actively pursue strategic and operational objectives.
  • Oversee the management of operational activities.
  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
  • Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
  • Manage staff development of the production division.
  • Work closely with the general manager to ensure operations remain compliant with legal and regulatory requirements.
  • Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
  • Customer Relationship Management & Conflict Resolution
  • Position Requirements

  • Effective written and oral communication
  • Intermediate math skills
  • Experience in cleaning / restoration preferred
  • High school diploma / GED
  • IICRC certifications preferred
  • Ability to work with / around cleaning products / chemicals
  • Ability to travel locally and out of state when necessary
  • Ability to successfully complete a background check subject to applicable law
  • Pay Rate

    Competitive salary based on experience.

    At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

    SERVPRO of Bethesda / Potomac & Washington, DC is an EOE M / F / D / V employer.

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    Operation Manager • Lanham, MD, US

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