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Veterinary Referral Coordinator

Veterinary Referral Coordinator

Animal Emergency & Specialty Center - ChattanoogaChattanooga, TN, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description

Are you a natural relationship builder with a passion for veterinary care and helping people? Do you thrive in a fast-paced, purpose-driven environment where teamwork, communication, and client service are key? If so, Animal Emergency & Specialty Center – Chattanooga wants to meet you!

We’re celebrating over 10 years of excellence in veterinary specialty and emergency care—and we’re growing! Join our collaborative, high-performing team as a Veterinary Referral Coordinator and play a pivotal role in supporting referring veterinarians, patients, and our internal teams.

This position involves acting as the primary liaison between referring veterinarians, clients, and our surgical / emergency team, ensuring a seamless and efficient referral experience. The coordinator will handle the intake and processing of referral requests, schedule consultations and procedures, and provide detailed information to the community about emergency and specialty care options. They will also maintain comprehensive records, follow up on referrals, and address any questions or concerns from clients and referring practices. With strong organizational skills and a deep understanding of veterinary specialties, the coordinator ensures that each referral is managed with precision and empathy, contributing to the high standard of care and service provided by our center.

This position requires local travel up to 75% of the time to visit referring veterinary clinics, deliver marketing materials, provide in-person case follow-ups, and strengthen partnerships with the veterinary community. Some (less than 25%) overnight travel may be desired for expansion of business when needed.

Key Responsibilities

Outreach, Relationship Building & Local Travel :

  • Develop and maintain positive relationships with referring veterinarians through follow-ups, hospital visits, and educational outreach.
  • Conduct regular in-person visits to referring clinics (up to 75% local travel) to strengthen relationships, deliver materials, and discuss patient referrals.
  • Assist in organizing Continuing Education (CE) events, newsletters, and networking opportunities for referring veterinarians.
  • Gather feedback from referring clinics to enhance service quality and referral experiences.
  • Represent the hospital at local veterinary conferences and community events as needed (may require evenings and weekends)
  • Maintain Social media pages with team

Referral Management & Communication :

  • Serve as a point of contact for referring veterinarians and pet owners regarding surgery and emergency cases.
  • Maintain open, professional communication with referring veterinary clinics via phone, email, and electronic medical record (EMR) systems.
  • Ensure referring veterinarians receive appropriate discharge summaries and medical records.
  • Scheduling & Coordination :

  • Work closely with veterinarians and technicians to prioritize urgent cases while managing a high caseload.
  • Ensure the transfer of medical records, imaging, and lab results between referring clinics and hospital departments.
  • Hospital & Departmental Collaboration :

  • Work closely with emergency, surgery, and future specialty service teams to optimize referral workflows.
  • Participate in team meetings to improve interdepartmental communication and efficiency.
  • Maintain accurate records of referral cases, tracking trends and identifying areas for service improvement.
  • ✨ Why You'll Love Working Here :

    Be part of a tight-knit, collaborative team that’s passionate about providing exceptional care and building strong community ties with our local veterinarians.

    We invest in YOU :

  • Continuing education support
  • Career development opportunities
  • Cross-training with specialty departments
  • Mentorship and leadership training
  • Competitive hourly pay, based on experience
  • Paid time off (PTO)
  • 401(k) with company match
  • Employee discounts on services and products
  • Flexible scheduling to support your work-life balance
  • Health, dental, vision, and life insurance
  • Access to a network of veterinary professionals across the Innovetive Petcare family
  • Live & Work in Beautiful Chattanooga, TN

    Enjoy the vibrant culture, outdoor adventure, and affordable living in one of the Southeast’s most exciting cities. From hiking trails to the arts scene to top-rated coffee shops and breweries, Chattanooga offers something for everyone—just one more reason to join a team that feels like family.

    What You'll Bring

  • Excellent communication, customer service, and organizational skills.
  • Ability to manage multiple tasks with attention to detail and empathy.
  • Comfort working with EMRs and hospital systems (knowledge of veterinary medical records a plus).
  • Passion for building relationships and helping veterinary professionals grow their practices.
  • Knowledge of veterinary terminology and procedures is a big plus .
  • Valid driver’s license and reliable transportation required for frequent local travel.
  • Preferred Qualifications :

  • Certified Veterinary Technician (CVT, RVT, LVT) or experience in veterinary practice management.
  • Experience in a multi-specialty or emergency veterinary hospital setting.
  • Prior experience in veterinary sales, outreach, or business development.
  • If you’re ready to grow your career, make a difference in the veterinary field, and work with a compassionate, innovative team that truly values your voice— we’d love to hear from you.

    Join us at Animal Emergency & Specialty Center – Chattanooga and be part of something meaningful.

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    Referral Coordinator • Chattanooga, TN, US

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