Talent.com
Front Office Manager

Front Office Manager

commonwealth HotelsLouisville, Kentucky
30+ days ago
Job description

Description

Position at Residence Inn Louisville Airport

Join Our Team!

At Residence Inn Louisville Airport, we pride ourselves on creating a home away from home for our guests with our newly renovated suites, state-of-the-art amenities, and prime location just minutes from Churchill Downs and the University of Louisville. While these features set the stage for an exceptional guest experience, it’s our dedicated, caring team that truly makes us stand out. If you’re passionate about hospitality and want to work in a supportive, fun, and friendly environment, we’d love to have you on board. Explore your career with us and help create unforgettable stays for our guests.Come Check Us Out :

https : / / www.marriott.com / en-us / hotels / sdfra-residence-inn-louisville-airport / events /

Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture. We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride, and intensity.

The Residence Inn Louisville Airport is looking for a top performing  Hotel Front Office Manager, Guest Services Manager, or Front Desk Manager.

The Residence Inn Louisville Airport is seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager to join our team in the hospitality industry. As the Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager you will oversee all front office operations, ensuring a seamless experience for guests from the moment they arrive until their departure. As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will be responsible for managing reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality, we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.

What is in it for YOU?

  • Medical, Dental, Vision
  • 401(k) with a company match!
  • Vacation / Personal days & Holiday pay
  • Hotel Room and Food and Beverage Discounts
  • Travel Discounts for Travel and Food and Beverage
  • Personal Days Off
  • Online Training Courses
  • Commonwealth University (Grow your Career in hospitality)
  • Referral Program and Bonus
  • Flexible Health Care Spending Account
  • Day Care Flex Spending account
  • Direct Deposit
  • Jury Duty Leave
  • Bereavement Leave
  • Employee Assistance Program
  • Associate of the Month
  • Associate of the Year
  • Service Awards
  • Free Basic Life and Basic Accidental Insurance
  • Voluntary Life Insurance Products for Self, Spouse, and Dependents

Some Key Areas of Responsibilities for the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager include :

  • Maintains day-to-day operations of the Front Office, Housekeeping, and Breakfast Service.
  • Establishes and maintains appropriate service standards for all Front Office areas.
  • Maintains proper cash handling procedures and appropriate over and short documentation.
  • Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
  • In this role, the Front Office Manager would cover all short-staffed shifts, including audits.
  • Requirements for the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager include :

  • Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
  • Excellent oral and written communication skills.
  • Excellent organization skills, manage time well, correctly prioritizes, and is flexible.
  • Applicants must be able to work weekends & holiday