CAM Support Specialist

Job Description

Job Description

Summary

The Community Support Specialist will provide administrative services and support to managers, and

sometimes homeowners / vendors by responding to inquiries, concerns, and requests about products and

core services. In addition, the Community Support Specialist will escalate or resolve questions,

complaints, errors, billing, and other queries.

Essential Functions

⮚ Professionally handle incoming requests from residents, board members, vendors, managers, and

regional directors and ensure that issues are escalated or resolved both promptly and thoroughly.

⮚ Collaborate directly with property managers, regional directors, internal departments, and

associates to ensure a timely resolution of all inquiries.

⮚ Document the appropriate resolution of all interactions within the appropriate systems and

applications.

⮚ Resolve all open inquiries (Vantaca) within prescribed timelines while meeting all key

performance indicators.

⮚ Provide quality service and support in a variety of areas.

⮚ Maintain an open line of communication with property managers, regional directors, and internal

departments and associates.

⮚ Maintain a balance between company policy and customer benefit in decision-making. Handles issues

in the best interest of both customer and company.

⮚ Continuously evaluate and identify opportunities to drive process improvements that positively

impact the customer’s experience.

⮚ Work cross-functionally to effectively solve client-facing problems.

⮚ Prepare for annual meetings, monthly board meetings, and special meetings; attend if

requested.

⮚ Additional assignments and duties may be assigned from time to time.

Additional Duties

⮚ Must maintain regular and punctual attendance to required shifts, meetings, training, and related

employment engagements to support position responsibilities and duties. Any alterations to the

required schedule must be reviewed and approved, in advance by your manager.

⮚ Always conduct business with the highest standards of personal, professional, and ethical

conduct.

⮚ Perform or assist with any operations as required to maintain workflow and meet

deadlines.

⮚ Ensure all safety precautions are followed while performing the work.

⮚ Follow all policies and standard operating procedures as instructed by management.

⮚ Perform any range of special projects, tasks, and other related duties as assigned.

⮚ May participate in any variety of meetings and work groups to integrate activities, communicate

issues, obtain approvals, resolve inquiries and issues, and maintain a specified level of knowledge

about new developments,

requirements, policies, and regulatory guidelines.

Education

Required - High School diploma or GED.

Preferred - Associate degree in business or related field, or equivalent combination of education

and experience.

Experience

Required - 1+ years of customer service experience in a service industry setting.

Job Knowledge

Strong proficiency in Windows and Microsoft Office, (Outlook, Word, OneNote, Teams, and Excel,

etc.).

Job Skills

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or

ability required.

⮚ Interact effectively, communicate clearly, and understand meeting the needs of

others.

⮚ Excellent organization, planning, motivation, and interpersonal skills.

⮚ Critical thinking, complex problem-solving, judgment, and decision-making ability.

⮚ Must have a strong work ethic and be detail-oriented with excellent multitasking

skills.

⮚ Ability to prioritize work, meet deadlines, and work well under pressure.

⮚ Ability to work with sensitive or confidential information.

⮚ Ability to work in a team environment as well as independently and be self-driven.

⮚ Ability to accept feedback and apply feedback to work.

⮚ Ability to learn and navigate new technology platforms.

⮚ Ability to work independently with integrity.

Supervisory Responsibilities

N / A

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job.

⮚ Able to maintain focus despite numerous interruptions and surrounding conversations.

⮚ Skilled in effective verbal communication and articulating ideas clearly.

⮚ Ability to talk on the phone and work on a computer for long periods of time

⮚ Able to lift to 35 pounds.

⮚ Able to see objects closely to print; read instructions and recognize numerals.

⮚ Occasionally reaches at or above the shoulder height.

⮚ Able to sit at a desk for extended periods while working on a computer throughout the day

(monitor, keyboard, and mouse use)

⮚ Ability to work extended / flexible hours occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential

functions. Hours over and above normal office hours will occur, including evenings. The schedule is

subject to change based on business needs.

Disclaimer

This job description is not intended to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee. Other duties, responsibilities and

activities may change or be assigned at any time

with or without notice.