Engagement Manager

Engagement Manager

DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. As we continue to grow, we're on the lookout for a ServiceNow Engagement Manager to spearhead client projects, ensuring successful delivery and exceptional client satisfaction.

The ServiceNow Engagement Manager will be responsible for overseeing the delivery of ServiceNow projects from inception to completion. This role involves managing client relationships, project timelines, budgets, and resources, ensuring that each project aligns with our high standards and client objectives. The ideal candidate will possess a strong background in project management within the ServiceNow ecosystem, outstanding leadership qualities, and a deep commitment to client success.

A Day in the Life

• Serve as the primary point of contact for clients throughout the ServiceNow project lifecycle.
• Develop and maintain comprehensive project plans, including scope, timeline, cost, quality, and resource allocation.
• Lead cross-functional project teams, providing direction and support to ensure project milestones are achieved on time and within budget.
• Manage client expectations, providing regular updates and addressing any concerns to ensure client satisfaction.
• Identify and mitigate project risks, implementing corrective actions as necessary.
• Collaborate with technical teams to ensure project deliverables meet or exceed quality standards and client requirements.
• Facilitate post-implementation reviews to capture lessons learned and identify opportunities for continuous improvement.
• Contribute to business development efforts, participating in proposal creation and client presentations as needed.
• Stay abreast of the latest ServiceNow features and industry best practices to provide informed guidance to clients and teams.

Qualifications & Requirements

• Bachelor's degree in business administration, Information Technology, or related field.
• 4+ years of project management experience, with a strong preference for experience in ServiceNow implementations.
• Proven track record of successfully managing large-scale IT projects and delivering exceptional client outcomes.
• Familiarity with ServiceNow platform capabilities and best practices.

Functional & Desired Skills

• Excellent leadership, communication, and interpersonal skills, with the ability to engage effectively with clients and cross-functional teams.
• Strong analytical, problem-solving, and decision-making abilities.
• Certification in project management (e.g., PMP) and ServiceNow System Administration or Implementation Specialist is highly desirable.

The DESBY Difference

Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.

You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.

Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.

Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.

Re-engineering ServiceNow: ServiceNow isn't just a platform we implementit's the foundation of our company. From our internal operations to client solutions, we live and breathe ServiceNow every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients. This dual experience of using ServiceNow to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. Opportunity to develop and test cutting-edge solutions in a real-world environment.