Operations Manager | DC
At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Start Something Extraordinary As a District Manager at Blank Street you will oversee the financial performance and growth of a collection of retail cafes. You'll own developing, hiring and inspiring a team of General Managers and Cafe Managers who in turn inspire and develop a team of Baristas and Shift Leads. You will oversee and role model all customer service, hospitality, team leadership and operational duties ensuring your cafes are joyful for both customers and employees.
What you'll own :
People - Deeply care for and coach your teammates
- Create a motivating and engaging culture that employees are excited to show up for
- Consistently celebrate, train, coach and mentor your team
- Step in to cover leadership scheduling gaps or time off in your locations
- Oversee the districts' time and attendance practices
- Manage your district's labor strategy and budget
- Hire General Managers and Cafe Managers for your district in collaboration with Regional Leadership and the People Team
- Support your General Manager's hourly level hiring practices, guiding and supporting decision making - taking a holistic view of your talent bench
- Oversee and validate the quality of training being led by your managers
- Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
- Partner with the People Team to navigate employee relations ensuring the utmost respect for our people and their experience
- Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
- Work to maintain the very best team engagement scores
- Host market meetings & social events
Product - Execute our product mix flawlessly
Be a Blank Street brand ambassador, communicate our customer and employer value propositions to customers and teammatesHold your management team accountable to food and beverage quality standards across your districtOversee or unblock ordering, vendor relations, waste management, inventory counts when neededSpend 30% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locationsPhysical Space - Ensure true operational and brand excellence
Maintain operational excellence using our auditing platformEnsure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launchesPromote an environment that is set up for success and an "A" DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locationsCreate a successful feedback loop between your HQ support partners and your teams on things such as : Store design, construction, maintenance, furniture, ambiance, music and other categories that impact our customer and team's experiences in our physical spacesPerformance - Be the best at what you do
Take ownership of your stores' financial performance, finding areas for growth and inspire team to share the same vision across your districtUphold the company standard NPS and google review scoresDevelop meaningful ties with local businesses and people to help grow local brand loyalty and goodwillLook for ways to continuously develop your leadership, training and coaching skillsStay current on company tools, processes and communicationAssess where there are gaps in communication or processes that you can fill to improve district performanceCollaborate with other leaders across Blank Street to share best practices and build communityAttend all trainings and department meetings designed to support your development or performanceProject - Evolve the Business
Support the New Store Opening team when a new location is opening in your districtPilot new company initiatives, be seen as a trusted partner to execute new ideas, policies, practices, SOPs, equipment, recipes, ways of working and so onSupport marketing initiatives and brand or influencer collaborationsWhat you'll bring : Qualifications :
5-6+ years of experience managing and leading operations in high growth hospitality / consumer brandsExperience managing large hospitality teams in multi-unit or multi-department managementExperience managing inventory and supply chain orderingExperienced leader having successfully managed managers beforeAbility to travel between locations in a city or broad metropolitan areaSkills :
Passion for excellent customer service and hospitalityAbility to be autonomous and use excellent judgmentExcellent organizational skillsHighly effective interpersonal and communication skillsAbility to create workflows, systems and processes that support a dispersed teamComfort setting a vision and executing against company goalsCan use emotional intelligence and conflict resolution skills to create a welcoming workplaceWell versed in change managementProven training and development capabilitiesWillingness to collaborate across departments and teamsAbility to troubleshoot and problem solve, prioritizing around urgencyDeep understanding of business and financial acumenAttributes :
Hands on and highly action-orientedDeep knowledge and interest in specialty coffee, hospitality, restaurants or retailPositive, enthusiastic and results drivenPassionate people leader and developerInterested in continuous personal growthAvailability Requirements :
Full Time : 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Perks :
$85,000 - $97,500 annual base salary15 days of paid annual leave (on top of company-observed holidays and sick time)Three health plan options, with full coverage available for two employee-only tiers.Commuter benefitsParental leaveBereavement leaveExclusive access to our coveted Regulars program yes, that means free coffee, matcha and more!Regular social outings with the teamFree Blank Street swag