Powersports - Virtual Auto Adjuster - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This opportunity is for an experienced motorcycle / off-road vehicle collision damage estimator.

As a Specialty Claims Adjuster for motorized powersports, you'll serve as an advocate for both insureds and claimants, engaging in detailed discussions about Specialty Vehicle repairs. This includes Original Equipment Manufacturer (OEM) parts, accessories, upgrades, recycled parts, and various repair types for snow mobiles, Utility Terrain Vehicle (UTVs), All Terrain Vehicle (ATVs), and motorcycles.

Your daily routine involves accessing claims through multiple platforms, reviewing policies, verifying coverages, and assessing prior claims. You'll collaborate with repair shops, communicate directly with customers, and conduct virtual inspections to assess damage.

Your responsibilities include creating detailed estimates, researching custom parts, performing total loss evaluations, and skillfully negotiating repair costs. The role requires expertise in explaining estimates to customers, guiding them through the claims process, and facilitating payments to ensure satisfaction and transparency.

• This opportunity is for an experienced motivated motorcycle / off-road vehicle collision damage estimator .

Preferred Qualifications :

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator - you'll evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Work Location

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents .

When you work from home full time, you'll need :

What will Allstate provide :

Notice of Licensing Requirement

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings :

Competitive salary based on experience and qualifications

Medical, dental, and vision coverage

Allstate pension plan and 401(k) savings plan

Ayco financial coaching

Spring Health mental and emotional wellbeing resources

Paid parental leave

Adoption reimbursement

Paid time off

Tuition reimbursement

Wellness incentives

Learn more by visiting Allstategoodlife.com

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for residents of Washington, California, Alaska, and Hawaii.

#LI-RF2

Skills

Auto Insurance Claims, Communication, Estimatics, Insurance Claims, Motorcycle Repairs, Powersports, Time Management, Working Independently

Compensation

Compensation offered for this role is $50,000.00 - 82,542.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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