Coordinator Consumer Relations

Coordinator Consumer Relations

Responsible for coordinating and supporting the development of Consumer Relations and Social Media programs in support of business objectives. Provides prompt and professional communications via email, mail, and phone in response to Consumer Relations questions from the stores, leadership, and internal departments. Manages incoming and outgoing mail in support of the department. Works closely and collaboratively with Consumer Relations & Social Media leadership on administrative duties, engagement activities, and other responsibilities. Develops and prepares reports, performs initial analysis of activity based data, and supports the enterprise wide rollout of new products, programs, services into Consumer Relations and Social Media and Walgreens stores. Responsible for serving as the first point of contact for internal Walgreens customers, including retail locations, corporate facilities, distribution centers, and other business groups within the Walgreens family of companies in relation to the Contact Centers.

Job Responsibilities :

• Supports the effort to ensure consistency in the development, implementation, and management of new products, programs, and services across several functions within the company.
• Provides prompt and professional communications via email, mail, and phone in response to program questions from the stores, leadership, and internal departments.
• Gathers and interprets data to support project decision making. Measures and reports on the success of products, programs, and services.
• Coordinates project meetings and prepares content for presentation to key stakeholders.
• Responsible for identifying ways to improve the development, implementation, and operation of new products, programs, and services based on market feedback and trends.
• Works closely and collaboratively with Project Leads within the division as well as external stakeholders to meet project goals and to ensure consistency and best practice sharing.

About Walgreens :

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for customers, patients, team members, and communities.

Job ID : 1698428BR