Customer Onboarding Manager - East Coast

Job Description

Job Description

About Us :

Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys.

Role Overview

As a Customer Onboarding Manager , you will own the critical first step of the customer journey after a deal is closed. Your focus will be to ensure every customer is properly onboarded / welcomed and fully prepared for a successful deployment. You will build and execute a scalable onboarding process that captures all necessary information, aligns stakeholders, and sets projects up for success.

This is a customer-facing role that requires strong organizational, communication, and facilitation skills. You will work closely with Technical Account Managers (TAMs), Solution Engineers, and other internal stakeholders to ensure a smooth handoff into deployment if needed.

Responsibilities

• Customer Onboarding Framework
• Design and maintain a scalable, repeatable onboarding process for new customers.
• Create and own a deployment readiness checklist covering requirements, use cases, stakeholders, roles, responsibilities, timelines, milestones, and success criteria.
• Continuously improve the process based on customer feedback and internal learnings.
• Kickoff & Information Gathering
• Conduct structured onboarding / kickoff sessions with new customers.
• Gather and document customer requirements, technical environments, integration scope, and business goals.
• Map key stakeholders and establish clear communication channels.
• Enablement & Resource Alignment
• Provide customers with an overview of available resources and onboard them to "support portal", LMS, etc (documentation, support, knowledge base, training).
• Ensure customers know how to engage with Transmit's teams (TAMs, support, product).
• Align internal teams with customer objectives and timelines.
• Project Readiness
• Define and agree on project milestones, ownership, and expectations with customers.
• Confirm deployment readiness and transition the project into active execution with the TAM.
• Serve as the single point of accountability for preparing customers for deployment.

The OTE salary range for this position is $110,000 to $130,000.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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