Electronic Security Systems Service Technician III

About Us VIRSIG, LLC is a global technology company focused on secure networks, video surveillance, detection, and access control solutions.

We protect people, places and data by identifying then addressing cybersecurity, infrastructure, perimeter, and site vulnerabilities. , At VIRSIG, our strength is in how we efficiently deliver leading-edge products and services to our customers, and we’re proud to set the standard for success in our industry.  To help us continue growing, we’re seeking an  experienced Technician to fill a key position at our Port Washington, NY Headquarters.  This is an extremely technical position with extensive network, IT, cybersecurity and security systems expertise required to provide field service and maintenance to our clients.

Why join us?

Competitive compensation packages Medical, dental, vision coverage Health reimbursement account  401(k) with company match Professional development assistance PTO program Paid federal holidays Growing firm with fantastic team and culture Job Details Responsibilities Ensure that all daily activities are assessed and in line with VIRSIG’s “WHY” Lead by example and demonstrate VIRSIG Core Values while carrying out duties of the Operations Department Provide onsite technical support to design, build, install, configure, maintain, and operate an HPSD-12 FIPS 140-2 compliant ESS Lead the installation, configuration, maintenance, and repair of advanced security systems, including I.P. cameras, access control card readers, entry control locking hardware, intrusion detection sensors, system control software, and other integrated technologies Provide expert-level troubleshooting, diagnostics, and repair for complex system malfunctions, including installation of replacement hardware when necessary Demonstrate proficiency in following technical design drawings, electrical layouts, building plans, and blueprints, as well as installing, routing, and terminating cable to field devices and within control panels Ensure proper cable labeling and clean, professional cable management for installations Program, update, and manage security system software, including firmware updates and custom configurations Supervise and mentor junior technicians, providing technical guidance, training, and feedback Inspect and evaluate system installations and service calls to ensure compliance with project specifications, building codes, and customer requirements Oversee system testing and final quality checks to ensure technical and functional requirements are satisfied Document quality checks where required, for example signal loss or communications continuity for installed and terminated cables Collaborate with project managers, clients, and other stakeholders to ensure timely project completion and address technical challenges Lead large-scale, critical service, and installation projects and take ownership of the most technically challenging service calls Maintain customer satisfaction by providing detailed explanations, offering system demonstrations, and ensuring that clients fully understand the functionality of their system Ensure all work activities are properly and thoroughly documented, including troubleshooting steps, issue diagnosis, and recommended repair actions or hardware needed, as well as current status for any ongoing efforts Maintain awareness and compliance with approval process for work orders, facility access, equipment procurement, and service ticket signoff.

Escalate issues to the Project Manager or designated customer POC when appropriate Qualifications 3 to 5 years of relevant work experience in the low voltage / CCTV / security industry with a focus on complex system integrations Minimum 1 year of supervisory experience preferred Must be able to meet and maintain various certifications, licenses and / or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked Advanced certifications in security systems required (LenelS2 OnGuard and Milestone preferred) Desired certifications :

• Genetec, Lenel, Honeywell, Hirsch, AMAG, CCNA Security, CCNA Routing & Switching, MCP, Microsoft, Cisco, CompTIA A+, CompTIA Network+, CSEIP Experience supporting commercial, DoD, and / or federal government IT infrastructure; IT infrastructure for Electronic Security Systems (ACS / IDS / VSS / Biometrics) is strongly preferred In-depth background in security technology and integration Capable of obtaining a United States Security Clearance Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening Expertise in reading and interpreting blueprints, wiring diagrams, and system schematics Advanced technical skills in troubleshooting, software configuration, and network security systems Strong leadership and project supervisory skills with the ability to oversee teams and coordinate multiple projects simultaneously Excellent customer service and communication skills with the ability to explain complex technical issues in an understandable way Clean driving record and ability to maintain required licenses and certifications Work Environment The position is primarily field-based with periodic visits to our Port Washington, NY headquarters.  The colleague may perform some work- related travel.
• VIRSIG’s “Why” At VIRSIG, we believe that service to others can change the world.
• We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable.
• We believe that it is our duty to defend, protect, and serve those that uphold our nation’s values.
• If you’re driven and looking for a place to grow, come join us.
• VIRSIG’s Core Values People Matter Do the Right Thing Endless Pursuit of Excellence Long-term vs Short-term Focus Be Heroic!
• Never Give Up VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match.
• Salary will be commensurate with experience.
• VIRSIG is proud to be an equal employment workplace.
• Individuals seeking employment at VIRSIG are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
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