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Service Advisor

Service Advisor

TuffyNorthville, MI, US
23 days ago
Job type
  • Full-time
Job description

Tuffy Automotive Service Advisors

Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals. Our mission is to provide the best automotive repair service in the industry through a continuous commitment to quality and customer service.

At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.

Come join our award-winning family and not have to be subject to the big corporate cuts or bureaucracy!! Recently named Tuffy New Dealer of The Year and Northville's Small Business of the Year. Business continues to grow and we are looking to bring on more talented team members as our store portfolio expands. We are looking for Automotive Service Advisors at stores located in Northville, Livonia and Farmington Hills area. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, computer savvy, Tuffy is the right team for you. Experience preferred but will train the right person.

Benefits

We offer a variety of benefits including :

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Benefits / Perks

Additional perks include :

  • Paid holidays and paid time off
  • Careers advancement opportunities - we are always looking to promote from within!
  • Reimbursement for any successfully completed ASE certifications
  • Flexible scheduling with a rotating day off
  • Closed on Sundays
  • Competitive compensation with bonus incentives
  • Responsibilities

    Your responsibilities include :

  • Make customer satisfaction number one
  • Identify primary concerns and determine customer needs through open-ended questions
  • Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
  • Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
  • Qualifications

    Qualifications include :

  • Maintain a positive, energetic attitude throughout the day
  • Basic knowledge of menu-based computer software
  • Strong organizational skills
  • Demonstrates the desire to improve and advance personally and professionally
  • Two years of experience in an auto repair facility is a plus
  • Valid driver's license with an acceptable driving record
  • Flexible schedule and able to work weekdays, weekends, evenings
  • If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!

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    Service Advisor • Northville, MI, US