Managed Services Engineering Associate - Summer 2026 Internship Program

Job Description

Job Description

Description : Position Summary :

Function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition this position provides customer service, and shows the day to day responsibilities involved in being a successful member within the IT industry.

Roles and Responsibilities / Essential Functions :

• Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
• Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
• Perform proactive maintenance duties such as switch / firewall / routers upgrades, server patches, workstation patches, firewall rules, etc.
• Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• Cross- Education / Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Requirements : Competencies

Preferred Experience :

Required Skills, Education and / or Certifications :

Preferred Skills, Education and / or Certifications :

Equal Opportunity Employer - Including Disabled and Veterans #HBS