Retail General Manager

The Retail General Manager is responsible for the efficient operation of Goodwill's West Los Angeles retail store.

The Retail General Manager manages and leads store team to achieve established goals for sales, production, customer service, payroll, safety and expense control.

Essential Duties & Responsibilities

Ensures excellent service and team relations. Engages with Ambassadors, customers and donors, while presenting a friendly and cooperative attitude.

Ensures all safety rules are followed and team exercises caution in work related activities.

Leads team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures and personal protective equipment policies are followed.

Achieves financial objectives by monitoring weekly budget; scheduling expenditures; analyzing variances; coaching ambassadors and initiating corrective actions.

Manages and ensures donated goods are received using the tablet, processed timely and meet company standards of quantity and quality goals.

Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems. Follows up on all assigned projects.

Follows proper auditing procedures, customer relations, regulatory compliance and reporting.

Reviews merchandising needs on a daily basis; leads to team to achieve daily production goals to support daily sales goals and upcoming promotions.

Authorizes price markdowns when appropriate and promptly reacts to sell-through.

Writes, manages and submits schedules; and monitors, edits and authorizes timesheets per company policy.

Ensures store asset control and security policies and procedures are enforced.

Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards.

Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance.

Work flexible shifts; including nights, weekends, holidays and overtime when needed.

May be required to work at a nearby location.

Supervises 9-35 Ambassadors.

Education & Experience

3-5 Years of supervisory experience in a customer focused management role. Retail experience preferred.

High school diploma or general education degree (GED) required, College degree helpful.

Ability to multitask projects of varying scope and complexity with minimum supervision.

Bilingual in Spanish helpful.

Must be proficient in using personal computers and other technology necessary to complete the activities assigned.

Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.

Strong Communication, training, developing and people skills.

Computer skills Include time-keepng systems, Microsoft Words, Excel and Outlook, POS system, Personal computers, Microsoft Outlook, Daily usage of technology and tracking applications to complete tasks

Demonstrated success with process accountability and multi-tasking.

Ability to handle confidential information.

Punctual and dependable attendance.

Free from alcohol and drug abuse.

Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.

Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Clear screening processes which include : Background and Drug Screening