Sr. Business Improvement Analyst

Sr. Business Process Improvement Analyst

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Sr. Business Process Improvement Analyst, your role is key in driving operational excellence by analyzing, designing, and optimizing business processes across the organization. You will collaborate cross-functionally to identify improvement opportunities, implement best practices, and ensure sustainable change. You will lead and facilitate process improvement activities using continuous improvement methodologies. In this role, you will provide strategic guidance and direction in the absence of leadership, leveraging functional expertise to support decision-making and maintain momentum on initiatives. This role requires you to perform as subject matter experts for critical business requirements and process quality guidelines to ensure proper registration of product complaints from internal diabetes employees. Your expertise will help Medtronic achieve greater efficiency, quality, and value for our global stakeholders. This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Gather and recommend process and system change requirements related to workflow enhancements, program pilots, new products, and overall customer experience improvements.

Provide oversight and governance for workflow processes throughout the review and approval lifecycle of change submissions.

Utilize critical thinking and analysis tools to clarify information, identify root causes, and provide solutions or alternative recommendations to drive timely and effective process improvements.

Develop, align, and maintain detailed documentation and process maps for business processes and workflows, ensuring accuracy, compliance, and accessibility.

Collaborate with cross-functional teams and departments to review, design, and optimize business processes in support of organizational objectives.

Evaluate internal processes for compliance with company policies, regulatory requirements, and best practices.

Gather business requirements and support system and process deployments to ensure solutions meet business needs and compliance standards.

Prepare and document business cases, progress updates, and recommendations to support sustaining or new initiatives.

Facilitate, monitor, and report on assigned process improvement workstreams, ensuring cross-functional alignment and progress toward objectives.

Create and update processes based on new project and clinical study information to support technical support workflow development.

Communicate research findings, status updates, and actions clearly, including support for escalated and unique situations.

Monitor and report on key performance indicators (KPIs) to measure and communicate the success of implemented changes.

Provide functional expertise to train and support teams on new processes, improvement tools, and best practices.

Maintain specialized knowledge and skills to oversee assigned initiatives from design through implementation.

Review technical literature to support new and existing product evaluations and post-market activities.

Manage multiple projects simultaneously, ensuring timely delivery and alignment with business goals.

Provide guidance and mentorship to colleagues and direct the work of other professionals as needed.

Lead and participate in new product development activities from launch readiness through commercial release.

Planning and coordination of CAPA related projects, including triage, investigation, issue reports and remediation activities.

Support internal and external audit requests related to functional process expertise.

Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs.

Must Have : Minimum Requirements

Bachelor's Degree in Business, Engineering, Operations Management, or a related field and of 4+ years experience in business process improvement, operations analysis, or a similar role.

OR

Advanced Degree in Business, Engineering, Operations Management, or a related field and of 2+ years experience in business process improvement, operations analysis, or a similar role.

Nice to Have

Previous experience leading projects in the medical device, healthcare, or regulated industry.

Advanced degree (MBA, MS, etc.).

Salesforce development and administration experience

Change management and project management experience (PMP certification a plus).

Technical writing experience

Corrective Action Preventative Action (CAPA) related experience

Experience with development of system and user interface requirements

Experience with use of JIRA or other ticketing systems

Extensive knowledge of Medtronic systems, products and therapies

Flexibility to schedule change to meet business needs, inclusive of days and hours

Proficient in Microsoft Office Suite, particularly Excel, Visio, and PowerPoint.

Experience with process mapping and documentation tools.

Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt / Black Belt certification preferred).

Proven analytical and problem-solving skills.

Proven ability to take initiative and execute projects efficiently and on time.

Ability to observe program and system deficiencies, create an improvement plan.

Proven track record of leading cross-functional projects and delivering measurable results.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD) : $86,400.00 - $129,600.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification / education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and