Peds ACC Manager

Job Title

How You Move Is Why We're Here. Now More Than Ever...

Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our mission, you too can be part of our transformation across the enterprise.

Job Description

The Peds ACC Manager will oversee the daily operations of the ACC while also spearheading strategic and performance improvement initiatives. The Manager will work closely with pediatric physicians, APP, nurses, office staff, and cross-functional teams to ensure the clinic operates with excellence, efficiency, and compassion. The managers will work to improve access to care in the peds acc while promoting high quality care.

This role manages the administrative support staff including the Patient Care Coordinator and Medical Secretary.

Job Qualifications

Education - Required : Bachelors

Education Preferred : Masters

Master's degree desirable (e.g. MBA, MSW, MPH or MHA)

Experience - Required : 3-5 years

Experience in healthcare, hospitality or related fields required.

Experience - Preferred : 5 years experience in healthcare

Skills - Required : Excellent verbal and written communication skills. Proficiency with MS Office and other related platforms

Physical Working Conditions

Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples : executive, management, administrative and secretarial positions.

Environmental Working Conditions

Located in a comfortable indoor area. Examples : executive, management and secretarial positions.

Hazards

OSHA Category 3. Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Position & Unit Accountabilities Aka Competencies

• Oversee daily operations of the pediatric clinic, including scheduling, patient flow, staffing, and resource management.
• Ensure compliance with hospital policies, procedures, and clinical practice standards.
• Continually identify opportunities to optimize workflows to ensure patient-centered service delivery.
• Supervise, mentor, and evaluate administrative staff in the ACC; foster professional development and a culture of teamwork.
• Partner with physicians and clinical staff to ensure quality standards and high quality care is consistently met.
• Develop and implement metrics to track outcomes and drive continuous quality improvement.
• Oversee the care coordination of patients in the Peds ACC.
• Adjusts to changing situations and work assignments.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.