Field Services Manager - Animal Control

Job Description

Job Description

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

JOIN US & MAKE A DIFFERENCE!

THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING : We commit to best practice and professional development through continuous education.

INTEGRITY : We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION : We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS : We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE : Field Services Manager

FLSA : Exempt

FT / PT : Full Time

JOB SUMMARY

Support the Director of Field Services in Management of the Field Services Program and animal control services personnel. The position includes management of animal control officers, enforcement of Municipal Ordinances, County Codes and State Laws pertaining to animals.

SUPERVISORY RESPONSIBILITIES : Animal Control Officers & Dispatchers

JOB DUTIES AND RESPONSIBILITIES

• Represent Pasadena Humane with professionalism and excellent customer service to law enforcement, public, and during events. Serve as a spokesperson when assigned.
• Ensure humane animal treatment and staff safety.
• Supervise Animal Control Officers in enforcement of laws, service response, and impounding animals.
• Provide constructive feedback to staff to ensure consistency in quality of work.
• Address client complaints and handle escalations.
• Identify and report animal care, behavior, and medical concerns, document in shelter software.
• Maintain accurate records for investigations and impounds; prepare cases for hearings and filings.
• Manage department data, reporting, and ensure compliance with policies and laws.
• Assist Director with budget management and operational performance.
• Monitor quarantines and coordinate with LA County as needed.
• Oversee dispatch assignments and ensure timely response.
• Develop and implement training and SOPs in collaboration with the Director of Field Services.
• Support professional development, cross-training, and coaching of staff and volunteers.
• Hire, train, evaluate, and coach Animal Control team, including scheduling.
• Maintain and schedule field service vehicles and emergency resources.
• Monitor and recommend updates to field equipment.
• Facilitate team meetings and support a positive work culture.
• Collaborate on diversion / intervention cases and manage complex cruelty investigations.
• Perform dispatcher duties and manage service requests as needed.
• Promote safety, compliance, and community-focused programs.
• Attend meetings, deliver presentations, and engage in outreach and humane education.
• Collaborate across departments and support special projects.
• Uphold Pasadena Humane values, mission, and a culture of philanthropy.
• Perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach. Refrain from abusive, insubordinate and / or violent behavior.

WORK SCHEDULE

WORKING CONDITIONS

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws . This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.