Job Customer Service Administrator

Customer Service Administrator

Location : Pittsburgh, PA, US, 15238

Position Summary

The Customer Service Administrator has a critical role within the Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.

Responsibilities :

• Order entry for all orders (analyzer, parts, service)
• Communicating directly with customers, sale managers, and representatives on majority of orders
• Ownership of spare parts orders which includes : Quoting, Order Entry, releasing order to manufacturing / shipping.
• Assist shipping with tasks such as : small parcel shipment setups, export documentation generation, granting facility access to logistics drivers
• Processing change notices

Knowledge & Experience :

Most Challenging Part of the Job :

At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality.