HCM Support Specialist III

Overview

OMNI is honored to partner with TruPay in their search for an HCM Support Specialist III. The HCM Support Specialist III performs all activities necessary to provide TruPay’ s national client base with system knowledge, while implementing the Payroll and Time and Labor Management features of the InspireHCM platform. HCM Support Specialists are committed to providing exceptional service to TruPay’s clients and are unique and innovative problem solvers that are passionately striving for the best results. Working together as a team and with clients to create a positive and engaging experience.

TruPay is a high growth Human Capital Management firm that offers industry-leading Payroll, HR, and Time & Labor Services to organizations of all sizes, in all industries. Founded in 2003, TruPay puts trust and integrity at the center of every client relationship and has been repeatedly recognized for its commitment to helping clients achieve more with their resources.

Responsibilities

• Manage large client accounts ranging up to 4 million in annual revenue as the main support contact for payroll, time & attendance, benefits administration, and human capital management solutions.
• SME (Subject Matter Expert) on all 3 Core HCM Modules as well as standard add on modules.
• Diagnose, research, and analyze system issues reported by client via phone, email, or TruPay staff to ensure resolution and / or escalation in a timely manner to the appropriate team member.
• Lead resource for system knowledge and Mentor for Level II and Level I Support Team Members.
• Complete daily department tasks / procedures and assures timelines for payroll, time and labor management, human resources, new set up requirements are met.
• Assist Training Department with developing / maintain content material for training best practices to clients for successful use of the applications.
• Make decisions based on established, current internal policies and procedures.
• Special projects as directed.

Qualifications

Knowledge, Skills, Ability and Requirements

Qualifications

OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Career Portal. Please direct all inquiries to :

OMNI Human Resource Management

Anna Robinson, Senior Search Consultant | arobinson@omnihrm.com

OMNI and our clients are Equal Opportunity Employers.