Help Desk Coordinator (South San Francisco)

Help Desk Coordinator

BioMed Realty is seeking a Help Desk Coordinator who can provide face-to-face, phone, and email support to users across the company for software and hardware issues. The ideal candidate will maintain computer and network systems by installing, upgrading, configuring, and troubleshooting workstations, servers, and networks at multiple locations.

Key Duties and Responsibilities

• Configure, maintain, and implement desktops, notebooks, mobile devices, and network systems.
• Perform desktop, system, and network troubleshooting and installations.
• Respond to phone, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Provide end user support and training.
• Setup and assist in meetings across all departments.
• Monitoring and supporting critical systems in a 24 / 7 environment.
• Travel to regional offices and properties are required.
• Perform related duties as assigned by supervisor.

Job Specifications

Competencies Critical for Success

Salary : $30.77 - $38.47 per hour + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

Benefits

At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty's competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes :

BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and / or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status, and / or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email careers@biomedrealty.com .

As a participant in the E-Verify program, BioMed Realty uses the federal government's E-Verify system to verify the identity and employment eligibility of all persons hired to work in the United States.