Assistant Manager

Assistant Manager

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Benefits include a bonus based on performance, employee discounts, and opportunity for advancement.

Essential duties and responsibilities include :

• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications / requirements include :

Physical demands include continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to occasionally lift up to 50 lbs, and will occasionally encounter toxic chemicals during shift.

Compensation : $16.50 per hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.