Part Time Customer Service and Ramp Agent, MSN

Job Description

Job Description

Trego-Dugan Aviation at the Dane County Regional Airport in Madison, WI.

• Starting wage $17.00 per hour
• Paid Time Off
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test

Must be able to complete required training.

Passenger Service Agent

General Purpose of Job :

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities :

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude

Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate

Ensures FAA, Airline, and airport regulations are followed

Enforces safety / security measures and protects sensitive zones

Assists Customers with special needs, i.e., Customers who need assistance in boarding

Ad hoc assignments as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English; bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Must be well groomed and physically fit

Other duties as assigned

Must pass a ten (10) year background check and pre-employment drug test

Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Able to attend required training

Physical Demands : Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Ramp Service Agent

General Purpose of Job :

The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.

Essential Duties and Responsibilities :

Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.

Move luggage and co-mail of various weight and dimensions to and from aircraft and airport luggage receiving area.

Load and unload baggage, luggage, and co-mail.

Operate ground equipment, including tugs and belt loaders.

Marshal aircraft to and from gates.

Provide proper handling of baggage requiring special care.

Service aircraft lavatories.

Perform aircraft interior cleaning.

Responsible for aircraft security searches and commissary security searches.

Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.

Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.

Able to communicate using a two-way radio.

Must be at least 18 years old.

Able to read and write English.

Physical Demands :

Must be able to work in a high pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.