Customer Support Associate, Bilingual - Ukrainian (Starlink)

Customer Support Associate, Bilingual - Ukrainian (Starlink) Bastrop, TX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

Responsibilities : In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers.

Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX. Provide technical support to customers using hardware, software, and network expertise. Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business. Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues. Create and maintain an internal knowledge base and help center collateral.

Basic Qualifications

High school diploma or equivalency certificate. 1+ years of experience in a front-line customer support role. Fluent in English and Ukrainian.

Preferred Skills and Experience

Excellent problem-solving and sleuthing skills. Excellent written and verbal communication skills. Excellent empathy, active listening, and resiliency skills. Strong attention to detail and time management skills. Willingness and ability to flex weekend and night shift hours as needed to support our growth. Experience in a training, learning and development, analytics, service design, vendor management, or content management role. Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment. Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

Must be available to work scheduled shifts, including holidays. Must be available to work overtime hours and / or weekends as needed. This is not a remote position and will require relocation if not already local to the Bastrop, TX area. After 1 week of classroom training Monday to Friday 9AM-5 : 30PM, must be available to work 10 hours a day on one of the following shifts : 1st Shift : Monday - Friday 5 : 00AM - 3 : 30 PM.

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful, permanent resident (aka green card holder), Refugee under 8 U.S.C. 1157, or Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.