Virtual Financial Advisor - Annuities

Investment Central Associate

Manage relationships with accounts in order to maximize account profitability and expand revenue.

Investment Central, a specialized department at the Raymond James home office, provides exceptional service to Raymond James' clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches.

Under limited supervision, uses specialized knowledge and skills obtained through experience, specialized training, or certification to provide all levels of financial services in a team environment to clients of the company by combining the traditional roles of the Financial Advisor and Service Associate. The ideal candidate will have a passion for providing excellent customer experience to our annuity contract owners and financial advisors of the firm. The person in this position must understand all aspects of variable annuity products and have the ability to communicate post-issue product details across the organization. This associate is also responsible for coordinating and communicating with carriers on various variable annuity requests as necessary. Fosters and assists in the development of relationships with new clients in a call center environment. Assists clients over the phone on a non-advisory basis by executing unsolicited orders and offering guidance in relation to other associated sales practice activities and requirements. Guidance is provided to perform varied work that is somewhat difficult in character, requiring some evaluation, originality, and ingenuity to make moderately complex decisions.

Essential Duties and Responsibilities

• Perform review of annuity applications and requirements.
• Perform timely entry of initial applications.
• Keep abreast of product changes and deadlines.
• Communicates with insurance companies regarding submitted business or issues.
• Coaches and mentors less experienced Investment Central associates.
• Works in cohesion with other Virtual Financial Advisors to oversee over $3 billion in client assets to ensure proper fiduciary processes and procedures are integrated and aligned with business practices to mitigate risk to the business.
• Provides escalated support and guidance in dealing with client portfolios and various customer queries.
• Informs appropriate management about issues with client accounts that may involve or expose the business to potential liability.
• Assists management to implement adequate controls and quality assurance processes to address potential liability.
• Keeps abreast and maintains working knowledge of current Capital market news and how that can impact our client accounts.
• Researches, interprets and translates investments within portfolios and educates clients based on proper asset allocation and modern portfolio theory.
• Addresses sensitive client issues surrounding AML or other Supervisory alerts generated by the firm.
• Understanding complex business models and constantly evolving practices.
• Assists clients, branches, advisors, and back-office operations with general questions on all aspects of our business and intertwined departments.
• Assists in sales practices, oversight of the account opening process, the execution of client unsolicited orders, and offering guidance / supervision in relation to other associated sales practice activities and requirements.
• Manages, reviews, and approves all clients' activity. Educates and guides our clients regarding services and products offered.
• Establishes and manages client brokerage accounts while maintaining complete client information in accordance with internal and external regulations.
• Contact clients to review portfolios, complete the Investment Policy Questionnaire, and provide information on investments and make suitable recommendations.
• Work to acquire additional assets that the client may have held away from the firm.
• Places various trades, including large volume trades, while performing due diligence and mitigating risk to the business.
• Ensures firm and regulatory policies are followed within compliance standards.
• Performs other duties and responsibilities as assigned.

Qualifications

Knowledge of

Skill in

Ability to

Education / Previous Experience

Licenses / Certifications

At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. We expect our associates at all levels to :

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The